Common FAQs

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Can I pick up my order? and do you have a shop?

YES you may pick up your order. We have our commercial kitchen located in DURAL and you can choose PICK UP OPTION upon check-out during our OPENING HOURS. We only have a commercial kitchen at this stage and not a physical shop. 

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What are your OPENING HOURS?

Monday - Friday: 9:00 - 4:00 PM

Saturday: 10:00 - 1:00 PM

Sunday: CLOSE

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How long do I have to wait for my order? and How long do I need to book in a cake?

All our goods are baked to order to ensure that you are receiving the freshest goods on delivery. 

• Please allow 1-3 days prior to receiving/picking up your order.

• All Website ONLINE ORDERS require 72 hours in advance

• We will advise and contact you via email or phone should there be any delays in delivery.

• For all celebration and theme cakes, we appreciate if you could please book in early.

• We accept orders months before your nominated date. Minimum two weeks would be appreciated.

• Rush orders will be charge a fee 

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Can I purchase your goods at some retailers?

At the moment, we have a stockists across Sydney. Please check under our stockists page as we update this regularly.

Note that they may not have our entire product range in store. We will continue to expand our stockists so you can always enjoy our healthy treats wherever you are! For all celebration and theme cakes, please order directly with us.

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Do you cater for special events?

Yes we do, please contact us via email or phone so we can discuss your requirements.

Email:

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Why don't you have prices for your bespoke celebration cakes?

We pride ourselves in providing you the best, premium celebration cakes in Sydney whilst still providing you the healthy cake possible. Each cake is made individually to your preference (flavour, size and design) so we don't offer one specific price per cake. Every cake is bespoke to your own requirements. We now have created a separate instagram page to house all our cake creations @organicwhisk_celebrationcakes

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What is the PRICE RANGE for your CELEBRATION and THEME cakes?

• Basic Celebration Cakes

  • 4 inch cakes - from $65​

  • 5 inch cakes - from $95

  • 6 inch cakes - from $120

  • 7 inch cakes - from $135

  • 8 inch cakes - from 155

• Designer/Theme Celebration Cakes

  • All prices are dependent on cake flavours, size and design.  Design requests play a key role in dictating the price of each cake. We take pride on designing your cakes which can take hours of love and dedication. All cakes are handmade with love.

  • As a guide:

    • One Tier layered cakes - prices start from $250

    • Two Tier Cakes from $400

    • Clay Models - price start from $50++

    • All others, please directly contact us via email:  

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Why are your cakes MORE EXPENSIVE than others?

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We pride ourselves with providing you with the BEST, NATURAL and ORGANIC ingredients across all our products. We don't use any commercial cake blends, pre-mixes or commercial bakery products available in the market. Everything is made in-house and hand-crafted with love. None of our ingredients contain any gums, numbers or chemicals. 

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For decors and frostings, we use our own in house made organic ganache across all our cakes. We can also use fondant should the client request this based on the design requested.  The fondant we use is also Gluten and Dairy Free. We also have Gluten, Dairy and Soy Free  Fondant options if requested.  We suggest not to consume the fondant and only for decor purposes. 

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Together with our premium cakes, we provide and create bespoke premium designs for your cakes. Each is individually created to achieve your ultimate cake design. 

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Do you deliver to my area? What are your rates?

We are expanding our delivery area everyday. We can deliver to the greater Sydney area. As a rule of thumb, below if the current rates of our courier:

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From Dural, NSW:

0-10 kms: $15.00

10 - 20 kms: $20.00 - 25.00

20-30 kms: $25.00 - $35.00

30-50 kms: $35.00 - 40.00

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Note: For all our designer theme, tiered and novelty cakes where we are required to deliver directly to venue and may need to assemble cake to ensure the cake is  in tip top condition, a different rate will be charge accordingly. Sunday delivery also attracts a higher rate.

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What cards do you accept as your payment method?

We use eWay Payment gateway on our site and we accept American Express, Visa and MasterCard.

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What ingredients do you use?

We only source the best, natural and premium organic ingredients in Australia and globally. We only use the most natural, NON-GMO, organic ingredients we can source wherever possible. We DO NOT use substitutes or commercial blends and mixes to cut on costs.

All MAIN ingredients are listed under INGREDIENTS. Any questions, please let us know.

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Can I request to not use a certain ingredient if I am allergic to it?

We will try our best to cater for your request although there maybe times we cannot satisfy your request as we don't want to sacrifice the quality of our products. We can alter the the type of sweeteners we use (e.g. Maple Syrup, Honey etc..) and also type of milk we use - should you be sensitive to it (e.g. exchange almond to coconut milk).

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Are all your products GLUTEN FREE?

Yes, all our products are gluten free. Not only they are gluten free, they are also dairy free, refine sugar free. We also offer VEGAN Products and Paleo Friendly Products

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What makes your products UNIQUE to other gluten free, healthy desserts out in the market?

We pride ourselves with providing the best organic dessert product in the market. All our products only use the most natural ingredients we can source in Australia. We don't use any artificial ingredients to our products like  'xanthan gum' or 'guar gum'. We only use 100% organic, dairy free and refine sugar free ingredients to all our products . We believe in transparency and the importance that everyone have the right to know what they are consuming hence we have listed all our ingredients.

Most gluten free products in the market may contain a high amount of refine sugar to balance taste and flavour and some artificial additives to have a longer shelf life, improve texture and provide a more appealing colour. We believe that gluten free and vegan products DOES NOT always equate to HEALTHY, it is important to know what you are consuming hence please always ask for the ingredients.

And the BEST THING OF ALL is ALL OUR PRODUCTS tastes like a 'NORMAL' Dessert and would not know the difference or EVEN BETTER!

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What is the shelf-life of your products?

We recommend to consume the products within 5 days refrigerated. However our products can last up to 7-10 days in the fridge. 

All products are best consume at room temperature.

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Can I freeze your products?

You may freeze our products however we do not guarantee the highest quality upon consumption.

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Do you sell wholesale and how can I be a retailer?

Yes we do, please contact us via email or phone so we can discuss your requirements. Please complete our online wholesale application form found at our HOME PAGE section.

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Do you participate and go to markets around Sydney?

Yes we do, please follow us on Instagram or Facebook as we provide regular updates through these sites

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Any other questions?

Please contact us anytime and we will endeavour to answer all of your questions.

EMAIL:

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